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Your Order

All orders will be processed during business day (Monday - Friday except Malaysia public holidays). Once the payment is confirmed, goods will be shipped out within 1 - 2 working days if all the items available in stock. If one of the item is out of stock, buyer will be notify via email upon confirmation.

 

Delivery Policy

Order received and payment is confirmed before 12pm GMT+08:00 goods will be shipped on the same day. Otherwise, it will be processed on the next working day.

Delivery might be postponed due to availability of the goods, courier service problems, technical, or resources problem without prior notice. Please make a note in your order form if goods are urgent to you.

If the goods do not available within 14 days, Figureline.my will refund the amount less taxes or finance charges if any.

If goods return back to Figureline.my due to invalid address, contact number or undeliverable location (PO Boxes), sender is require to bear the resending cost. We apologize for any inconvenience cause.

 

Shipping Charges

If purchase RM50 or above and delivery address is within Malaysia region, shipping cost is waived. Applicable within Malaysia purchase only.

 

Import Duty and Taxes

International orders may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Figureline.my has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to skincare products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.